Legal
Privacy Policy
How Sultanate collects, uses, shares, and protects information when you use our app and services.
Introduction
1.1 — Your privacy is important to us. This Privacy Policy explains how "Sultanate" ("we" or "us") collects, uses, shares, and protects information obtained from users ("you" or "users") of our mobile application, web page, and associated services (collectively referred to as the "App"). By using the App, you agree to the terms and conditions of this Privacy Policy.
Information Collection
2.1 — Personal Information
2.1.1 — We may collect personal information from you when you register an account, create a profile, book appointments, interact with other users or professionals, or use other features of the App. This personal information may include your name, contact details, professional information, payment information, and any other information voluntarily provided by you.
2.2 — Non-Personal Information
2.2.1 — We may also collect non-personal information about your use of the App, such as device information, IP address, browser type, operating system, and usage statistics. This information is collected to analyse trends, administer the App, improve user experience, and gather demographic information.
Use of Information
3.1 — Personal Information
3.1.1 — We may use the personal information we collect for the following purposes:
- a. To create and manage your user account and profile.
- b. To facilitate the booking of appointments and provide the requested services.
- c. To communicate with you regarding your account, appointments, and updates about the App.
- d. To personalise your experience and tailor content based on your preferences.
- e. To analyse usage patterns and improve the functionality and performance of the App.
- f. To comply with legal obligations and enforce our terms and conditions.
3.2 — Non-Personal Information
3.2.1 — Non-personal information may be used for statistical analysis, research, marketing, and improving the App's features and services. This information may be aggregated and anonymised to ensure your privacy.
Sharing of Information
4.1 — Service Providers
4.1.1 — We may share your personal information with trusted service providers, including professionals, businesses, and third-party vendors, who assist us in delivering the services requested through the App. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.
4.2 — Legal Requirements
4.2.1 — We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
4.3 — Business Transfers
4.3.1 — In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on the App in such circumstances.
Data Security
5.1 — We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Third-Party Links and Services
6.1 — The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these third parties before providing any personal information.
Children's Privacy
7.1 — The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete such information.
Changes to this Privacy Policy
8.1 — We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the updated Privacy Policy on the App. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
9.1 — If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@sultanate.pk
Location & Permissions
Fine location and Coarse location
10.1 — Purpose: We use the user's location to provide a better user experience by showing nearby service providers to service seekers. This enables service seekers to find service providers conveniently based on their current location.
Read external storage and Write external storage
11.1 — Purpose: Our app allows users to upload various media files to enhance their profiles and describe their services effectively. Users can upload reference images that showcase their work as service providers, providing visual representations of their capabilities to potential customers. Additionally, our app enables users to create and store their CVs (curriculum vitae) within the app. This CV can be downloaded by users for job applications or sharing with potential clients.
Foreground services
12.1 — Purpose: We use foreground services to send important app notifications to users. These notifications include chat notifications, booking confirmation, and updates regarding job completion. By using foreground services, we ensure that users receive timely and relevant information about their interactions within the app.
Camera
13.1 — Purpose: The camera permission is required to allow users to set their profile picture, cover image, and work introduction video. By accessing the camera, users can capture and upload visuals that represent their identity and work, enhancing their profile within the app.
Our Mission
Simplifying how people find and engage professionals
At Sultanate, our mission is to simplify and streamline the process of finding and engaging professionals. We aim to create a trusted and reliable marketplace where individuals and businesses can easily access a diverse range of services to meet their specific needs.
We believe in the power of technology to connect people and foster a strong community of professionals and service seekers.
Trusted marketplace
Verified providers and a reliable place to transact.
Diverse expertise
From trades to specialists — one platform for every need.
Connected community
Professionals and seekers growing together worldwide.
Our Services
Built for both sides of the marketplace
We offer a comprehensive range of services to cater to the diverse needs of our users. From skilled tradespeople to highly qualified professionals, you can find them all on Sultanate. Whether you're looking for a service provider for a specific task or seeking employment opportunities, our platform provides a user-friendly and efficient experience.
- Browse and search for professionals across various industries
- Book appointments and communicate directly with service providers
- Access a wide range of services, from household repairs to specialised professional expertise
- Enjoy the convenience of online and remote service options
- Create and upload your profile to showcase your skills and experiences
- Advertise your services and reach a wider audience
- Receive booking requests and communicate with potential clients
- Showcase your skills, qualifications, and experience through your profile
- Find job opportunities posted by employers worldwide
- Build your professional network and connect with other industry professionals
Your privacy and security
We understand the importance of privacy and data security. We have implemented measures to protect your personal information and ensure a secure experience on our platform.
Get started with Sultanate
Join Sultanate today and experience the convenience and efficiency of finding professional services and job opportunities all in one place. Whether you're a service seeker or a professional looking to expand your reach, Sultanate is here to help you achieve your goals.
Contact us
If you have any questions, feedback, or inquiries, our support team is here to assist you at info@sultanate.pk.
Introduction
Welcome to Sultanate, a global socio-professional platform that connects skilled professionals and verified service providers with potential clients worldwide. Our platform allows users to showcase their expertise, expand their visibility, and grow their businesses without needing physical office spaces or significant financial investment.
By using the Sultanate mobile application, web platform, or associated services (collectively called the "App"), you agree to abide by the following Terms and Conditions.
Acceptance of Terms
1.1 — Agreement to terms: By accessing or using Sultanate, you acknowledge and agree to be lawfully restrained to follow the Terms and Conditions. If you do not accept any part of this agreement, you would need to quit using the App instantly.
Use of the App
2.1 — Eligibility
To use Sultanate, you must meet the following criteria:
- Be at least 16 or meet your country's legal age requirement.
- Have the lawful ability to enter into a binding contract.
2.2 — User Accounts
Certain features of Sultanate require users to make a profile account. By signing up and registering an account, you agree to:
- Provide accurate and up-to-date information.
- Maintain the privacy of your login credentials.
- Be liable for all actions that happen on your profile.
2.3 — Prohibited Conduct
You agree not to benefit and utilize the App for any prohibited or disruptive actions, including but not limited to:
- Violating any fitting laws, restrictions, or third-party privileges.
- Posting harmful, misleading, defamatory, or offensive content.
- Impersonating others or engaging in fraudulent activities.
- Disrupting the platform's functionality or compromising its security.
User Content
3.1 — Responsibility for User Content
If you upload, share, or post any content on Sultanate, you are solely responsible for ensuring that:
- You own or have the vital rights and approvals to share the content.
- Your content does not intrude on the intellectual possessions and privileges of others.
3.2 — License to Use Content
By publishing content on the App, you consent to Sultanate an International, royalty-free, non-exclusive, and transferable license to:
- Use, adjust, state, replicate, and circulate your content as part of platform services.
- This license is necessary to provide and enhance platform functionality.
3.3 — Content Guidelines
To maintain a professional and respectful community, users should never publish content that is:
- Defamatory, obscene, or offensive.
- False, misleading, or deceptive.
- Discriminatory, harassing, or violating any individual's rights.
- Containing viruses, malware, or malicious code.
Intellectual Property
4.1 — Ownership Rights
All content, brands, emblems, software, and other products and services available on the App are the intellectual possessions of Sultanate or its licensors.
4.2 — Limited License to Users
Users are granted a non-exclusive, revocable, and restricted license to access and utilize the App for individual and non-commercial objectives only.
- Users are not permitted to modify, replicate, or circulate any content without earlier clearance.
- Use the platform's intellectual property for commercial or unlawful purposes.
- Develop derivative works based on the App's content or software.
Privacy Policy & Data Protection
5.1 — Data Collection & Usage: We prioritize user confidentiality and regulate personal details in information by our Privacy Policy.
Disclaimers & Warranties
6.1 — "As-Is" Basis: Sultanate is provided as is and available without express or implied warranties.
Limitation of Liability
7.1 — No Liability for Indirect Damages: To the utmost extent authorized by regulations and law, Sultanate shall not be accountable or liable for any:
- Loss of profits, revenue, business opportunities, or data.
- Incidental, consequential, or special damages.
- Service interruptions, unauthorized access, or security breaches.
Indemnification
8.1 — Users consent to indemnify and hold harmless Sultanate, its affiliates, employees, and partners from any:
- Claims, injuries, or legislative penalties arising from their use of the App.
- Breach of these Terms & Conditions.
- Violation of any third-party rights.
Updates to Terms & Conditions
9.1 — We secure the privilege to rework or modify the Terms at any moment.
Governing Law & Jurisdiction
10.1 — These Terms would be managed by and interpreted by the laws of the country where services are provided or accessed.
Contact Information
11.1 — For any inquiries, concerns, or disputes related to these Terms & Conditions, please contact us at:
- Email: info@sultanate.pk